KAVYLO Support

I cannot sign in

Check that you are using the same sign-in method you registered with, and that your device has an internet connection. If you use email and password, request a new password from the sign-in screen.

How do I change my email or password?

Open the app settings and go to your account section. There you can update your account details.

How do I delete my account?

Account deletion is available in the app under account settings. Deletion removes your account and the personal data linked to it, subject to any statutory retention obligations.

How is KAVYLO Pro billed?

KAVYLO Pro is an optional subscription purchased through Apple. Billing, renewals, and cancellations are handled by Apple through your Apple Account.

How do I cancel?

Open the Settings app on your device, tap your name, then Subscriptions, and manage or cancel the KAVYLO subscription there.

I paid but do not have access

Use the restore purchases function first. If access is still missing, contact support with the approximate purchase date.

No data is being synchronised

Check the permissions in the Apple Health app or in iOS Settings under Privacy & Security → Health → KAVYLO. Each category is granted separately.

Can I turn the integration off?

Yes. You can revoke individual categories or all Health access at any time. KAVYLO continues to work without it.

The KAVYLO watch app does not appear

Make sure the iPhone app is installed and up to date, then check the Watch app on your iPhone to install KAVYLO on the watch.

A workout type is missing

Only selected workout types are supported on the watch. Supported types can change with app and watchOS updates.

A food entry has wrong nutrition values

Values from barcode databases and user submissions can be incomplete. You can correct an entry manually or create your own item.

Can I export my data?

You can request a copy of your personal data. See the Privacy Policy for how to make that request.

How do I report a post or a comment?

Open the post or comment, use the report action, and choose a reason. Reported content can be reviewed, temporarily hidden, or removed.

How do I block someone?

Open the profile of the account and select block. A blocked account can no longer interact with you, and its content is hidden from your community view.

The in-app tools are not enough

If something needs attention beyond reporting and blocking, contact support by email and describe the content, the account, and where you found it.

The app crashes or freezes

Restart the app, then restart your device, and make sure you are on the latest app and iOS version. If it continues, contact support with your device model and iOS version.

Something is not loading

Check your internet connection. If the problem stays, describe the screen and the steps that lead to it when you contact support.